Returns & Refund Policy
Last Updated: March 01, 2024
Welcome to BICO MART! We understand that sometimes things don't go as planned. This policy outlines the process for returning items purchased on the BICO MART marketplace.
Return Window: You have 7 days from the date of delivery to initiate a return.
Eligible Items: You may return most new, unopened, unused, and unworn items purchased on BICO MART. Some exceptions may apply (see "Non-Returnable Items" below).
Return Conditions:
- Items must be returned in their original packaging with all tags and labels attached.
- Items must be unworn, unwashed, and undamaged.
- Items must not have been used or tampered with.
Non-Returnable Items: The following items cannot be returned:
- Downloadable products (e.g., ebooks, software)
- Perishable goods (e.g., food, flowers)
- Items for health or hygiene reasons (e.g., cosmetics, underwear)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned after the return period
Return Process:
- Initiate a Return: To initiate a return, please contact BICO MART customer support through, support@bicomart.com, or through the online chat on our website.
- Return Approval: A customer support representative will review your return request and provide you with instructions on how to return the item. You will be notified via email if your return is approved.
- Return Shipping: You are responsible for packing the item securely and returning it to the address provided by BICO MART customer support. BICO MART recommends using a trackable shipping service.
Refunds:
- Once your returned item is received and inspected, we will send you an email notification to confirm that we have received your return.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [Number] business days. The refund will be issued to the original payment method used for the purchase.
Please Note:
- Original shipping charges will not be refunded unless the return is due to a BICO MART error (e.g., incorrect item shipped).
- Return shipping costs are the responsibility of the customer, unless the return is due to a BICO MART error.
- BICO MART reserves the right to refuse returns that do not comply with this policy.
Dispute Resolution:
If you have any questions or concerns about our Refund and Return Policy, please contact BICO MART customer support through [Phone Number], [Email Address], or through the online chat on our website. We are committed to resolving any disputes fairly and promptly.
By using the BICO MART marketplace, you agree to this Refund and Return Policy.
Additional Considerations for BICO MART:
- Prepaid Return Labels: You may want to consider offering prepaid return labels for a fee, especially for higher-value items. This can incentivize returns and ease the process for customers.
- "No Questions Asked" Returns: Offering a limited-time "no questions asked" return window (e.g., 14 days) can build trust with customers and encourage them to try new products. Be sure to clearly communicate the timeframe for this option.